Frequently Asked Questions
Frequently Asked Resort Questions
Covid-19 Update
Checkout Time
Pet Policy
We love our furry little friends! Chase has Pet Friendly Rooms available for pets under 50lbs. A one time $250.00 non-refundable pet fee per stay will be charged to your room. If you want to book a pet friendly room, please give us a call today!
Pool Hours
Cancellation Policy
Our cancellation policy is based seasonally.
Cancellations from May to October that are received at least seven (7) days before the check-in date will be eligible for a refund, except for a $50.00 processing fee. If a reservation is canceled or modified less than seven (7) days before the check-in date, the reservation will be charged 100% of the first room night, plus tax.
Cancellations from November to April that are received at least 48-hours (2 days) before the check-in date will be eligible for a refund, except for a $50.00 processing fee. If a reservation is canceled or modified less than 48-hours (2 days) before the check-in date, the reservation will be charged 100% of the first room night, plus tax.
No-Show Policy
No-Shows or any reservation cancellation received less than 24 Hours (1 Day) prior to the check-in date, will result in the loss of the deposit (1 Night Stay).
Late check-out Policy
There is a $30.00 fee for a late check-out.